Return and Refund Policy
Last Updated: April 27, 2025
At The Taambaa Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we have outlined our return and refund process below.
Returns
We accept returns only for damaged, defective, or incorrect items received. Please note that:
Eligibility for Returns: The product must be unused and in its original packaging.
Unboxing Video Requirement: To ensure a smooth process, you are required to send us an unboxing video or a photo of the damaged or incorrect product within 48 hours of receiving the item.
Return Period: Returns must be initiated within 7 days from the delivery date.
Return Shipping: You are responsible for the cost and risk of returning the goods. We recommend using a trackable shipping service for returns.
Non-Returnable Items
Please note that we do not accept returns for:
Items that have been used or damaged by the customer.
Products that are personalized or made-to-order, except in cases of defect or damage.
International orders (unless defective or damaged).
Refunds
Refund Process: Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Method: If approved, the refund will be processed to your original payment method within 7-10 business days.
Delay in Refund: If more than 15 business days have passed since we approved your return, please contact us at thetaambaastore@gmail.com.
Replacement
If the product received is damaged or defective, we will offer a replacement of the same item at no additional charge, provided that the issue is reported within 7 days of delivery.
Replacements will be processed once the damaged or defective product has been received and inspected.
Order Cancellation
Before Dispatch: You can cancel your order anytime before it is dispatched. The refund will be issued to your original payment method.
After Dispatch: Once the order is shipped, cancellations are not possible. However, you can return the item as per our return policy if it arrives damaged or defective.
How to Contact Us
For any inquiries or to initiate a return or refund, please contact us at:
Email: thetaambaastore@gmail.com
Phone: +91 88025 07978
Important Notes:
The return and refund policy applies only to products purchased directly from The Taambaa Store via our official website.
This policy is subject to change. We recommend reviewing it periodically to stay informed of any updates.